Warranty terms and condition

Furniture

Sofas

1. Warranty excludes upholstery, normal wear and tear, softening or flattening of cushions, color fading from sunlight, damage caused by rough handling and use of abrasives, corrosive materials, cleaning agents, or inappropriate use and maintenance.

2. Though warranty is applicable on sofas including but not limited to 1,2, 3-seater sofas, sectionals, ottomans, and sofa cum beds.

3. Lifetime warranty on any borer/termite issues in solid wood furniture by the brand.

4. Notify Swami Interiors Design within 10 days of detecting any defect via phone & email.

All other furniture

1. This warranty is applicable on all other furniture manufactured by swami interior.

2. Warranty excludes upholstery, normal wear and tear, softening or flattening of cushions, color fading from sunlight, damage caused by rough handling and use of abrasives, corrosive materials, cleaning agents, or inappropriate use and maintenance.

3. The following are not defects and shall be excluded from the warranty: natural wood characteristics such as variations in grain, color, mineral streaks, and knots.

4. This warranty is applicable for furniture including but not limited to upholstered furniture, solid wood furniture, coffee tables, beds, headboards, dining tables and chairs, and accent chairs.

6. Lifetime warranty on any borer/termite issues in solid wood furniture by the brand partners.

7. Notify within 10 days of detecting any defect via phone & email.

On-site services

1. This warranty shall begin on “the commencement date” provided consumer reports about the defect[s] covered by warranty policy either by phone &emailand providing purchase and personal details requested by Swami Interiors within 7 (seven) days after handover or the day client moves in, whichever is earlier.

2. After settlement of any claim, the warranty period shall only be valid for the remaining period only.

3. This warranty is governed by the clauses mentioned in Swami Interiors Quality Standards.

4. Repairshall be provided only after inspection.

5. Swami Interiors shall not be liable for any indirect or consequential loss or damages to the customer. The customer’s exclusive and sole remedy under this warranty policy shall be as mentioned here in this clause.

6. Swami Interiors shall not be liable for providing alternative accommodation during any repair work. Customers need to make their own arrangements if required.

7. The warranty policy shall not cover any defects arising out of factors out of control of Swami Interiors,
including but not limited to:

• Natural calamities like earthquakes, cyclones
• Vandalism
• Acts of God
• Inappropriate use by the customer
• Normal wear and tear
• Surface with contaminants
• Failure or defects in the structure or previous coating
• Any other external factors

8. Any claim made in terms of this warranty policy shall be made within 30 days of the consumer discovering any defect, damage, or failure which gives rise to a claim.

9. Swami Interiors reserves the right to carry out inspections and to perform any tests and may do so either by itself or by means of any person nominated by it. Prior to such inspection or testing, the customer shall not be entitled to perform any repairs or remove or tamper with any part of the product/ service.

10. Swami Interiors shall use its best endeavors to ensure that the repair work is completed as soon as possible, but does not assume liability for delay.

11. Swami Interiors, in its sole creation, is entitled to Control/monitor repair that needs to be carried out in accordance with all its specifications and instructions.
Appoint a contractor by Swami Interior.

12. Swami Interiors is liable to process and implement any legitimate repair or replacement request made by the customer within the warranty timeline in coordination with the respective brand.

13. Any extra charges including work done over and above fixing the identified defect will be chargeable by swami interior which shall be borne by the customer.

14. There are no warranties expressed or implied under law, which extend beyond the terms set out in this warranty document.

15. Neither party shall commence any court or arbitration proceedings related to the above warranty policy before completing the entire evaluation process. Under such circumstances, the warranty policy will be considered null and void as the issue would be sub judice.

16. In case of any disputes, the same is subject to the exclusive jurisdiction of the courts of Mumbai

17. The facts and all matters concerning any dispute shall be confidential at all times.

18. The customer shall provide basic necessities such as a stool/ladder, bucket, and water at the site.

19. Any decision regarding repair (in part or whole) solely lies with the authorized representative followed by an inspection made by the representative.

20. The cost of dismantling, reassembly & relocation of product, wherever required, will be borne by the customer.

Painting

If a defect is discovered upon inspection by a company authorized representative, the defect will be rectified in accordance with the claim policy as mentioned below.
The warranty policy shall apply where:

1. The overall paint surface area exceeds 500 sq ft, subject to satisfactory inspection of the surface painted by a Swami Interiors representative.

2. Swami Interiors shall provide replacement paint if such paint code (paint code is necessary) is not discontinued by the manufacturer

3. Paint failure shall mean any of the following occurrences
a. Film integrity, flaking, and peeling of the paint, caused by one coat of paint coming off from another or the paint film coming off from the substrate
b. Color fading
c. Fungus and algae formation on wall surfaces (spread over a minimum area of 10 sq. feet)

4. The customer has used the entire paint system recommended by Swami Interiors. An undercoat of primer along with two coats of putty and 2 coats of paint on all surfaces.
The warranty policy shall be void in the following events:

1. Intermittent dripping of water due to proximity of vegetation or air-conditioning units or any other sources of water leakage like plant pots etc.

2. Water penetration due to capillary rise from the ground level, water leakage, seeping and continuous dampness of the surface.

3. Defects arising due to contamination of surface and failure/defects in the structure.
The replacement cost includes the cost of paint and labour required to set right the area of paint failure, at the time of lodging the claim In coastal areas fading and chalking occur with all surfaces. Within normal limits, this is not considered a failure.

Damage caused to the painted surface due to fire, excessive heat exposure, corrosive agents, abrasive materials, or by the customer including without limitation due to rework/fitting work done by the customer after handover.

Gypsum false ceiling

If a defect is found upon inspection by a company authorized representative, the defect will be rectified in accordance with the claim terms below.
The warranty policy shall apply where :

1. The overall false ceiling surface area exceeds 150 sq ft, subject to satisfactory inspection of the surface by an authorized representative.

2. Swami Interiors shall repair and provide labour for re-application of the paint coat, as may be necessary to set right the false ceiling failure in the affected portion only.

3. False ceiling failure shall mean any of the following occurrences:
Board integrity, flaking, and peeling of the joint compound or coming off from the substrate.
Cracks on the surface.
Fungus and algae formation on ceiling surfaces(spread over a minimum area of 5 sq feet)

4. The customer has used the entire false ceiling system recommended and executed by Swami Interiors. The false ceiling should have been done with the usage of Swami Interiors approved brands and all materials utilized shall be of the same manufacturer. Any mixed use of other brands shall make the warranty null and void.
The warranty policy shall be void in the following events:

Intermittent dripping of water due to the proximity of vegetation or air-conditioning units or any other sources of water leakage or dampness.

Water penetration is due to capillary rise from the ground level, water leakage, seeping, and continuous dampness of the surface.

Physical damage to the surface with an external force or entity.

Defects arise due to failure or defects in the structure to which the ceiling is anchored.

The warranty will be applicable for standard quality Gypsum ceilings for a period of 6 months only.

In coastal areas fading and chalking occur with all surfaces. Within normal limits, this is not considered a failure.

Electrical

If a defect is found upon inspection by a company authorized representative, the defect will be rectified in accordance with the claim terms below.

The warranty policy shall apply where:

1. The overall electrical work carried out exceeds a value of INR 50,000 subject to no voltage fluctuation or no input power source issue checked by the Swami Interiors representative.

2. Swami Interiors shall provide a replacement, as long as the particular material is not discontinued by the manufacturer, and labour for re-application, as may be necessary to set right the electrical failure.

3. Throughout this warranty policy document the words “electrical failure” shall mean any of the following occurring, subject to the other conditions stated in this document
Electrical short circuit/ tripping.
Loose contacts in the plugs/ switches.-

4. The customer has used the entire electrical wiring recommended and laid by Swami Interiors provided the customer had used appropriate appliances in the usage ports/ points.

The warranty policy will not cover any defects arising out of factors out of control of Swami Interiors, including but not limited to Inappropriate power input to the mains.

Water penetration due to capillary rise from the ground level, water leakage, seeping, and continuous dampness of the surface.

Electrical failures due to physical damage of conduits, wires, switches, and plates.

Issues in the power input source.

Electrical works have been repaired by any other representative other than the company representative.

Inappropriate usage of electrical points and appliances.

The replacement cost will include the cost of electrical items including wiring, switches, conduits (if any), and labour required to set right the concerned failure only, at the time of lodging the claim.

Plumbing

If a defect is found upon inspection by a company-authorized representative, the defect will be rectified without charge, in accordance with the claim terms below.

The warranty policy shall apply where:

1. The overall plumbing work carried out exceeds a value of INR 50,000 subject to satisfactory inspection by an authorized representative.

2. Swami Interiors will provide replacement/rectification, as long as the particular plumbing material is not discontinued by the manufacturer.

3. Plumbing failure shall mean any of the following occurring

Leakage in plumbing or sanitary pipes.
Manufacturing defect

Plumbing failure shall not deal with the plumbing fixtures including taps, faucets, nozzles, water closets, showers, angle valves, etc.

4. The customer has used the entire plumbing system installed by Swami Interiors.

The warranty policy will not cover any defects arising out of factors out of control of Swami Interiors, including but not limited to:

Improper quality of water supply to the property.

Water penetration due to capillary rise from the ground level, water leakage, seeping, and continuous dampness of the surface.

Plumbing failures due to physical damage or mishandling.

Plumbing works have been repaired by any other representative other than the company representative.

Surface with contaminants.

The replacement cost includes the cost of plumbing pipes/accessories and labour required to set right the concerned failure only, at the time of lodging the claim.

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